Customer Support Executive – Hotel Engine

We are looking for motivated and customer-focused professionals to join our Hotel Engine (MS) process team. The role involves assisting customers with hotel reservations, modifications, cancellations, and hospitality-related queries while ensuring high-quality service delivery.

• Eligibility Criteria:
• Education: Undergraduate or Any Graduate.
• Experience: Minimum 6 months of mandatory BPO experience specifically in Retention, Upscaling, or a Hospitality background (e.g., hotels, travel, customer service for booking platforms).
• Communication: Excellent English communication skills (verbal & written).
• Language Proficiency: Versant Score C1 (US Voice Versant mandatory).
• Key Responsibilities:
• Handle inbound/outbound calls from US-based customers to prevent cancellations and resolve booking issues.
• Identify upsell opportunities to enhance customer travel experiences (room upgrades, extended stays, loyalty benefits).
• Leverage hospitality knowledge to empathize with guest concerns and provide tailored solutions.
• Achieve weekly retention and upsell targets.

• - Salary: Up to ₹35,000 CTC.
• - Incentives: Up to ₹8,000.
• - Cab facility for females during odd hours.
• - ₹180 per day cab allowance for males.
• - Exposure to international hospitality processes.
• - Career growth opportunities within the BPO and hospitality domain.