Job Description

We are seeking enthusiastic and customer-focused individuals to join our team as Customer Support Executives. In this role, you will be responsible for assisting customers with their e-commerce queries, managing orders, resolving complaints, and ensuring a seamless customer experience across multiple communication channels.

Requirements

  • - Graduate/Undergraduate with minimum 6 months of BPO/Customer Support experience in e-commerce
  • - Excellent English fluency (C1 level)
  • - Willingness to work in rotational shifts and offs (5.5 days working)
  • - Ability to handle voice-based US process
  • - Strong communication and problem-solving skills

Skills Required

- Customer Interaction & Support: Handle queries via callsemailchatsocial media - Order & Account Management: Track shipmentsprocess returns/refunds/replacementsresolve payment issues - Complaint Handling & Escalation: Manage late deliverydamaged/wrong productsmissing items professionally - Coordination with Internal Teams: Work with warehousedelivery partnerspayment gatewaystechnical support - Customer Experience: Maintain high CSATminimize repeat contactsprovide personalized assistance - Performance Management: Achieve KPIs like AHTFCRCSATQuality Score - Technical Handling: Use CRM tools & ticketing systems efficientlydocument interactionsreport system issues

Benefits & Perks

  • - Competitive salary: Up to ₹32,000 per month
  • - Night shift allowance: ₹180 per shift (Males)
  • - One-sided cab facility for females during odd hours
  • - Exposure to international e-commerce processes
  • - Career growth opportunities in customer support & operations
  • - Dynamic and collaborative work environment

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