Job Description
Role & Responsibilities:
e Provide Level 2 support for Email/ACS/IOT products, troubleshooting and resolving
technical issues related to HTTP(S), SMTP, SOAP/XML and similar protocols.
e SME support for Ticket/ Problem/Change/Incident/Configuration Management
e Ensure System health and service reliability with measure/optimize system alarms,
alerts, KPls and utilization
e Monitor and troubleshoot EmaiV/ACS/IOT related incidents to identify the root cause
and ensure swift and effective resolution.
e Perform regular technical analysis/audit to ensure the optimization and quality of the
services.
e Collaborate with development teams to design, review, and implement new features
e Collaborate with internal teams, partners, and vendors to resolve escalated technical
issues and implement corrective actions.
e Proactively identify and address potential performance bottlenecks, reliability risks,
and scaling challenges.
e Operate the various environment used by Dev, QA, production for 24*7 availability and
manage system health
Conduct thorough post-incident reviews (post-mortems) to identify root causes,
implement corrective actions, and prevent recurrence.
Maintain Technical Documentation to improve operational efficiency.
Develop and implement automation for infrastructure provisioning, configuration
management, deployment pipelines (CI/CD), and operational tasks.
Build and maintain tools to improve developer productivity, system observability, and
operational efficiency.
Willing to be part of an on-call shift rotation pool
Available to work occasionally during out of business hours, nights and weekends to
TECH provide SKILLS: support for urgent issues or scheduled maintenance
e Provide Level 2 support for Email/ACS/IOT products, troubleshooting and resolving
technical issues related to HTTP(S), SMTP, SOAP/XML and similar protocols.
e SME support for Ticket/ Problem/Change/Incident/Configuration Management
e Ensure System health and service reliability with measure/optimize system alarms,
alerts, KPls and utilization
e Monitor and troubleshoot EmaiV/ACS/IOT related incidents to identify the root cause
and ensure swift and effective resolution.
e Perform regular technical analysis/audit to ensure the optimization and quality of the
services.
e Collaborate with development teams to design, review, and implement new features
e Collaborate with internal teams, partners, and vendors to resolve escalated technical
issues and implement corrective actions.
e Proactively identify and address potential performance bottlenecks, reliability risks,
and scaling challenges.
e Operate the various environment used by Dev, QA, production for 24*7 availability and
manage system health
Conduct thorough post-incident reviews (post-mortems) to identify root causes,
implement corrective actions, and prevent recurrence.
Maintain Technical Documentation to improve operational efficiency.
Develop and implement automation for infrastructure provisioning, configuration
management, deployment pipelines (CI/CD), and operational tasks.
Build and maintain tools to improve developer productivity, system observability, and
operational efficiency.
Willing to be part of an on-call shift rotation pool
Available to work occasionally during out of business hours, nights and weekends to
TECH provide SKILLS: support for urgent issues or scheduled maintenance
Requirements
- TECH provide SKILLS: support for urgent issues or scheduled maintenance.
- Experience with specific distributed systems technologies (e.g., Kafka, Elasticsearch).
- Hands on Kubernetes, Docker, GitHub, Jenkins, logging and metrics, Prometheus,
- Kibana, Grafana
- IPV6, IPV4, DNS, Load Balancing concepts, Networking concepts
- Linux, SQL / NOSQL Database
- Preferred Basic Telecom Qualification knowledge such as 4G, 5G, RAN and CORE
- Minimum of 8+ years of relevant experience in engineering and operations Site
- Reliability Engineering, DevOps,
- Hands on with Email, ACS (Auto Configuration Service), IOT solutions L2 operations
- hosted on cloud (Axigen/Titan Email, Ginie ACS etc. is preferred)
- Experience with monitoring tools, troubleshooting techniques, and performance
- analysis.
- Team spirit; strong communication skills to collaborate with various stakeholders
- Good time-management skills, self-starter, able to work on their own
- Intermediate Japanese Proficiency for both conversation and literacy (Good to have)
- Certifications - CKA, CKAD (Preferred)